Terms and Conditions of Sales

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1.Terms and Conditions of Sale

2. Definitions – The following terms shall have the following meanings unless otherwise determined by the context. Clause headings appearing in these terms shall not affect the interpretation.

2.1. “Company” means the seller of the Products reflected on the invoice;

2.2. “CPA” means the Consumer Protection Act 68 of 2008

2.3. “Customer” is the person, natural or otherwise, identified and named as Buyer on the front of the invoice;

2.4. “NCA” means the National Credit Act 34 0f 2005;

2.5. “Products” means any product sold by the Company and shall, where applicable, include any ancillary services.

3. Purchase
3.1. The Customer shall be bound by these standard terms and conditions of sale in all transactions for the purchase of Products, Parts and Services.

4. Price

4.1. The purchase price for the Products, Parts and Services shall be the price as reflected on the invoice

5. Payment

5.1. Payment for the goods or services will be immediately due and payable when the Customer accepts the invoice transaction and a payment will be made upfront by the Customer before delivery takes place.

5.2. Payment will be made in South African Rands or alternatively the agreed South African Rands exchange rate conversion for the invoice at the transaction date.

6. Delivery of the Products, Parts and Services

6.1. When effecting delivery of the items at the Customer’s premises or when the items are loaded Into/onto the Customers vehicle, the Customer shall be responsible for receiving, unloading and checking the Products in the presence of the Company’s representative.

6.2. The transportation costs, any costs of insurance on the Products, Parts and Services shall be borne by the Customer

6.3. The Company will not be bound to any delivery requirements of the Customer and accordingly the Company shall not be liable in any manner whatsoever for failure or delay in delivery

6.4. Delivery of the Products at the premises of the Customer or when the items are loaded into/onto the Customers Vehicle or when the product leaves the premises of the Company and the Customer, an agent for the Customer, any employee or another authorized person signs this/these invoice(s) or on any delivery notice, whether direct or indirect in writing or otherwise shall serve to constitute good delivery

7. Ownership and Risk

7.1. The Company hereby reserves its rights to ownership of the Products until fully paid for by the Customer as per the signed Invoice(s).

7.2. On delivery of the Products to the Customer or when the Customer loads the Products into/into his/her vehicle and when the products leave the premises of the Company the risk in and to the Products shall pass to the Customer, notwithstanding that ownership in the Products remain vested in the Company until payment of the signed invoice(s) are paid in full.

8. Warranty

8.1. Subject to the CPA, the Company makes no representations whatsoever and gives no guarantees against latent or patent defects in respect of the Products.

8.2. All conditions and warranties whatsoever whether implied or otherwise are hereby expressly excluded.

8.3. All second hand Products and Parts are sold “voetstoots” subject to the CPA

8.4. Subject to the CPA, no claim shall lie against the Company arising out of or in connection with any defects in, or unsuitability of, the Products.

9. Indemnity

9.1. Subject to the CPA, the Company shall not at any time be liable for any claims of any nature arising for direct or consequential loss or damage which may be sustained by the Customer in connection with the use of the Products and the Customer hereby indemnifies the Company against all such claims

10. Credit

10.1. Any credit facility extended by the Company or any associate Companies to the Customer will be at the sole discretion of the Company within its financial Terms and Conditions

10.2. Subject to the Credit Act, if applicable, the Company shall in its sole and absolute discretion be entitled to alter any credit terms granted to a Customer and the Company shall be entitled to ask the Customer, who shall be obligated, to provide guarantees to secure payment of the purchase price.

11. Customers Documents

11.1. Subject to the CPA in all transactions with the Customer, any clauses or conditions contained in, or forming part of the Customer’s documents, shall not amend or modify these terms and conditions of sale and the Company shall not be bound thereby.

11.2. These standard terms and conditions of sale shall supersede any conflicting clauses or conditions, whether verbal, contained in any of the Customer’s documents or otherwise

12. Breach

12.1. Should the Customer fail to make any payment to the Company as per the signed Invoices or should the Customer be in breach of any of the provisions of these standard terms and conditions of sale the Company shall be entitled to cancel any contract with the Customer with immediate effect.

13. Applicable Law and Jurisdiction

13.1. These Terms and Conditions shall be governed by the laws of South Africa. The customer hereby consents to the jurisdiction of the Magistrate’s Court notwithstanding the amount in dispute may exceed the jurisdiction of the Magistrate’s Court.

14. Returns

14.1. The Company will only accept returns within 7 days from date of Invoice and payment subject to: 14.1.1. The original invoice being presented

14.1.2. Final inspection and confirmation of the part failure and proof of purchase

14.1.3. A 10% handling fee will be levied on all Products and Parts returned for credit

15. Refunds

15.1. Once a return has been approved as per clause 13 an invoice credit for future purchases will be processed

15.2. If a refund, the EFT will be processed within 7 working days of receipt of proof of the Customers bank details

15.3. Payment will be made into the account of the Customer only.

16. Natis Documents – where applicable

16.1. Vehicle Delivery/Collection will only happen subject to the following: 16.1.1. The Customer has signed the NCO document(s)

16.1.2. The Customer has furnished the Company with a certified ID copy of the Customer Proxy

16.1.3. The Company is in receipt of a copy of the Customer Business Register Certificate issued by the customer licensing authority.

17. General

17.1. No waiver by party of any breach, failure or default in performance by the other party and no failure, refusal or neglect by a party to exercise any right hereunder or to insist upon strict compliance with or performance of the other parties obligations under these Terms and Conditions shall constitute a waiver of the provisions of these Terms and Conditions

17.2. These Terms and Conditions constitute the entire agreement between the parties who acknowledge that there are no other oral or written understandings, interpretations or agreements between them relating to the subject matter of these terms and conditions

17.3. All the provisions of these Terms and Conditions shall be severable and no provision shall be affected by the invalidity of any other provision of these Terms and Conditions.

18. Terms and Conditions

18.1. These Terms and Conditions will be subject to the provisions of the CPA and the NCA.

Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@beqfin.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@beqfin.co.za and send your item to: Address: 63 Nasmith Avenue, Jupiter Ext. 4, Germiston 1401, South Africa.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: Address: 63 Nasmith Avenue, Jupiter Ext. 4, Germiston 1401, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at sales@beqfin.co.za for questions related to refunds and returns.

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